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Please take a moment to check the ‘Knowledgebase’ for potential answers to your support queries before opening a ticket. Alternatively, if you have a general question then asking “DazzaBot” our knowledgeable automated support assistant will get you an answer quicker. (Floating logo circle located at bottom right of page)

 

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Dazza Digital Marketing Customer Support Desk Knowledgebase General
Chargebacks And Disputes - Why It's Better To Use Dazza Support

Chargebacks And Disputes - Why It's Better To Use Dazza Support

For one reason or another if you are unable to get a response or issues resolved & you wish for a swift resolution - before you dispute with Paypal or Stripe please submit a ticket to give our support team the opportunity to resolve.

We aim to respond to all issues within 72 hours. We also provide a 30-day money-back guarantee for all of our products and services.  Some of the common issues we encounter when communicating with our Customers and Clients include:

- invalid email addresses
- support messages not read
- ambiguous/unreasonable reasons for refund after the 30-day period

But all tickets are answered in the order they are received, so if you've recently sent in a support ticket, we will get to it as soon as possible.

Filing a dispute or Chargeback with PayPal or Stripe as a means of "getting our attention" will NOT be tolerated.

We challenge ALL disputes.

We are a very friendly helpful company - and we can resolve almost any issues.  What we can't resolve is when you choose to file a dispute or a chargeback - please be aware that we will then only deal with that request via Paypal / Stripe, which may greatly delay or even void your refund.  We have an excellent reputation, which we will legally protect.

We also supply Paypal/Stripe with:
- Your Product/Service usage logs
- Your Download logs
- Support ticket evidence

It's worth noting that abuse of the Paypal/Stripe dispute process can cost you your account.

A dispute should only occur after going through our normal support channels. Paypal/Stripe will look for evidence of our communication via support.
As such - if you open a dispute or file for a chargeback without first trying to remedy the situation with us, the following will happen:

- We submit all evidence of your usage to Paypal/Stripe
- We submit all tickets or lack thereof to Paypal/Stripe
- You are immediately blacklisted
- We request JVZOO add you to their global blacklist

In cases of fraudulent claims - we pursue legal action.

We also:

- Pursue for legal bills and administrative costs
- Petition Paypal/Stripe to close your account for fraudulent claims and misuse of the dispute process.

Article Details

Article ID:
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Category:
General
 

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